MagNet VideoBank Customer Due Diligence

• MagNet VideoBank is an electronic channel enabling communication between the Bank and its customers, allowing direct electronic customer identification (without physical presence as defined by the Bank, and the secure storage, retrieval, and verification of legal declarations made by you.

• In case you are a Hungarian citizen : Customers with Hungarian citizenship who possess a card-format Hungarian ID, passport or drivers licene and a Hungarian address card, and who understand Hungarian well enough to comprehend the identification process, and are capable of making legal declarations.
• In case you are not a Hungarian citizen : Customers with foreign citizenship who possess a valid international passport, valid plastic Hungarian ID card and a Hungarian address card, and who understand English language well enough to comprehend the identification process, and are capable of making legal declarations.

• Monday to Friday, from 8:00 AM to 5:00 PM.

If you already have a payment account or are an authorized account holder or authorised person of a corporate client with the Bank, you can initiate Due Diligence and data verication.

• The device you use must meet at least the following requirements:
  • Mobile:
    • Android OS 4+ with Chrome application
    • Android 5+ with built in Chrome browser
    • IOS with Safari 11+ browser
    • IOS 14.3.1. or newer with IOS Mobile Chrome, IOS Mobile Firefox  or IOS Mobile Edge
    • Minimum front camera resultion: 640x480
  • Supported browsers:
    • Google Chrome v44 or newer,
    • Mozilla Firefox v39 or newer,
    • Opera (up to 2 years old veersion),
    • Microsoft Edge 15+,
    • Safari 11+
  • Hardware requirements:
    • RAM: minimum 2 gigabyte
    • Processor: Intel Core i3, i5 or i7 series (AMD or equivalent)
    • Lower performance processors in netbooks may cause video chat issues
  • Network speed requirements:
    • Minimum ADSL connection (1 Mbps or higher recommended)
    • Chromebook users: 3GB or higher connection (WIFI recommended)
  
  The system automatically checks these requirements. You will be informed of the result, and suggestions will be provided if any issues arise.

• After clicking the "Login to VideoBank" button, our system checks if MagNet VideoBank is open and whether your device meets the technical requirements.
• You'll be placed in a waiting room until connected to an agent.
• When the agent connects, the video identification process begins.
• During the conversation, the agent will ask you to show your documents clearly to the camera. Audio and video recordings will be made of the conversation and documents.
• During the video identification process, it's important that no other person is present in the same room with you.